Terms & Conditions

Introduction
These Terms and Conditions apply to your use of the Lola Looks website and all purchases made through our online store. By accessing or buying from our website, you confirm that you agree to these Terms and Conditions. Please read them carefully before placing an order.

Company Information
Lola Looks
315 Brockley Road
London
England SE4 2QZ
Registered in England and Wales
Company Number: 16891862

This address is for correspondence only.

Use of Our Website
When using our website, you agree not to:

  • Misuse or attempt to disrupt the website
  • Engage in fraudulent or unlawful activity
  • Interfere with the security or performance of the site

All information provided on our website is for general guidance and may change without notice.

Product Information
We aim to ensure that all product descriptions, images, and details are accurate and up to date. However:

  • Colours may appear differently depending on screen settings
  • Sizing and fit may vary slightly
  • Minor discrepancies may occur due to supplier variations

We reserve the right to update or correct product information at any time.

Pricing and Payments
All prices on our website are listed in GBP (£). By placing an order, you agree that:

  • All payment details provided are accurate and valid
  • Lola Looks may process your payment through trusted third-party payment providers
  • Orders will only be processed once payment is successfully completed

If a pricing error occurs, we may cancel or amend the order after notifying you.

Order Acceptance
After placing an order, you will receive an order confirmation. This confirms receipt of your order but does not constitute acceptance.
We reserve the right to cancel an order before dispatch if:

  • The item is out of stock
  • Payment cannot be authorised
  • Fraudulent activity is suspected
  • Incorrect pricing or listing errors occurred

If your order is cancelled, we will notify you promptly.

Delivery and Shipping
Lola Looks provides UK delivery only.
Delivery times and costs are outlined in our Shipping Policy.
Delivery estimates are not guaranteed and may vary due to courier delays, seasonal demand, weather conditions, or other factors outside our control.

Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Items must meet all eligibility requirements, and refunds are issued only after the returned item is received and inspected.

User Accounts (If Applicable)
If account creation is available, you are responsible for:

  • Keeping your login details confidential
  • Ensuring all information provided is accurate and up to date

We may suspend or close accounts that breach these Terms.

Liability
Lola Looks is not liable for:

  • Losses not caused by our breach or negligence
  • Business-related losses, such as loss of profit or revenue
  • Delays caused by events beyond our reasonable control

Your statutory rights as a UK consumer remain fully protected.

Intellectual Property
All content on the Lola Looks website — including images, text, logos, and design elements — is owned or licensed by Lola Looks.
You may not copy, reproduce, or distribute any content without permission.

Third-Party Links
Our website may include links to third-party websites. These sites operate under their own policies, and Lola Looks is not responsible for their content, actions, or data practices.

Changes to These Terms
We may update these Terms and Conditions from time to time to reflect legal updates, operational changes, or improvements to our website. Any changes will be posted on this page.
Continued use of the website indicates acceptance of the revised terms.

Contact Information
If you have any questions about these Terms and Conditions, please contact our customer support team using the details on our Contact Us page. We aim to respond within 1–2 business days.