Privacy Policy

Who We Are
Lola Looks is an online fashion retailer based in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly.

Business Address: 315 Brockley Road, London, England SE4 2QZ
Company Registration Number: 16891862
This address is for correspondence only and is not a retail store location.

Information We Collect
We may collect various types of information when you browse our website, place an order, or contact us.

Personal Information:

  • Full name
  • Billing and delivery address
  • Contact details
  • Order information and purchase history

Payment Information:

  • Payment details are processed securely by trusted third-party payment providers
  • Lola Looks does not store full card details

Technical and Usage Data:

  • IP address
  • Device type and browser
  • Pages visited and website interactions
  • Cookies and tracking data

Communication Data:

  • Messages or enquiries sent through our contact channels
  • Information relating to returns, refunds, or order issues

How We Use Your Information
Your personal data may be used to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Provide customer support and handle enquiries
  • Manage returns, refunds, and exchanges
  • Improve website performance and security
  • Analyse browsing behaviour to enhance user experience
  • Prevent fraud and comply with legal obligations

Legal Basis for Processing
We process personal data under the following lawful bases:

  • Contractual necessity — to fulfil and manage your order
  • Legitimate interests — improving our services and preventing fraud
  • Legal obligations — record-keeping, tax, and compliance requirements
  • Consent — for optional marketing (if implemented in the future)

You may withdraw consent at any time.

Cookies and Tracking Technologies
We may use cookies to enhance your shopping experience, improve website functionality, and analyse visitor traffic.
You can manage or disable cookies through your browser settings. Please note that limiting cookies may affect website performance.

Data Sharing
We only share your information when necessary to operate our business, including with:

  • Payment processors
  • Courier and delivery partners
  • IT and website hosting services
  • Fraud prevention and verification tools
  • Analytics and performance platforms

We never sell or rent customer data to third parties.

Data Retention
We retain personal data only for as long as necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal, financial, and accounting obligations

Data that is no longer required is securely deleted or anonymised.

Data Security
We have implemented technical and organisational measures to protect your information, including:

  • Secure hosting environments
  • Encrypted payment processing via trusted providers
  • Access controls and system security monitoring
  • Regular reviews of website and data protection practices

Though no online system is entirely risk-free, we work hard to maintain a secure environment.

Your Rights Under UK GDPR
You have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion where applicable
  • Restrict processing under certain circumstances
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent for optional processing (such as marketing)

To exercise any of these rights, please contact us using the details on our Contact Us page.

Children’s Privacy
Our website is not intended for individuals under 16 years of age, and we do not knowingly collect data from children.

Third-Party Links
Our website may include links to external websites. These third-party sites operate independently and have their own privacy policies. Lola Looks is not responsible for their content or data practices.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal updates or changes in our business operations. Updates will be posted on this page. Continued use of our website indicates acceptance of the revised policy.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our customer support team using the details on our Contact Us page. We aim to respond within 1–2 business days.