Looka Looks is a UK-based online fashion store offering curated, affordable clothing and accessories for everyday style. We operate from London and deliver exclusively to UK customers.

No. Looka Looks is an online-only fashion retailer. Our postal address is for correspondence and approved returns only.

We accept a variety of secure online payment methods shown at checkout. All payments are processed safely through trusted providers.

If your order has not yet been dispatched, we may be able to make changes. Please contact us as soon as possible with your order number. Once an order is dispatched, it can no longer be changed or cancelled.

An order may be cancelled due to stock availability, payment processing issues, or suspected fraudulent activity. If this happens, we will notify you with further details.

No. Looka Looks ships within the United Kingdom only.

Standard UK delivery takes approximately 3–5 working days after dispatch. Delivery time may vary during peak periods or due to courier delays.

Orders are typically processed within 1–2 working days before dispatch.

When your order is dispatched, tracking details (if available) will be sent so you can follow your parcel’s progress.

Every product includes a detailed size guide based on garment measurements. We recommend comparing these measurements with clothing you already own for best results.

If you are between sizes, we suggest checking both the measurement chart and product description notes, as some items may run slightly larger or smaller.

Our sizing is based on UK standard measurements. Any variations will be clearly mentioned in the product description.

Restocks depend on supplier availability and demand. If a popular item becomes available again, it will be updated on the product page.

We strive for accurate images, but colours may display slightly differently depending on screen settings and lighting.

If you need more information about fit, material, or styling, you can contact us with the product name and your question.

You may request a return within 14 days of receiving your order. Items must be in unused, unworn condition with original tags.

For hygiene reasons, certain items (such as intimate apparel) may not be eligible for return unless faulty. Items marked “final sale” are also non-refundable.

Contact our customer service team with your order number and reason for return. We will provide instructions on how to proceed.

Once your returned item is inspected and approved, refunds are typically processed within 14 working days back to the original payment method.

Exchanges are subject to stock availability. If an exchange cannot be processed, a refund will be issued instead.

Product-specific care instructions are included on each item. Following these guidelines helps preserve quality, colour, and fit.

When washed according to the care label, items should maintain their shape and colour. Avoid high heat and follow recommended washing practices for best results.

You can reach our support team using the contact details provided on our Contact Us page. Please include your order number for quicker assistance.

We aim to respond within 1–2 business days, excluding weekends and UK bank holidays.