Shipping Policy

At Lola Looks, we aim to provide a smooth, reliable, and efficient delivery experience for all customers across the United Kingdom. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Coverage
Lola Looks currently ships within the United Kingdom only.
International shipping is not available at this time.

Delivery is available to:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Please ensure your delivery address is correct and complete to avoid delays.

Order Processing Times

  • Orders are typically processed within 1–2 working days.
  • During peak seasons (holidays, sales events), processing may take slightly longer.
  • Orders placed on weekends or UK public holidays will be processed on the next working day.

Once your order has been processed and dispatched, you will be notified via the contact details provided at checkout.

Delivery Timeframes
Standard UK delivery usually takes:
3–5 working days after dispatch.

Delivery times may vary depending on:

  • Courier performance
  • Weather or seasonal factors
  • High-order volume periods
  • Delivery to remote locations

We work with trusted UK courier partners to ensure timely and reliable delivery.

Shipping Costs
Shipping fees will be displayed clearly at checkout before payment.
Costs are based on:

  • Order value
  • Delivery location
  • Courier rates
  • Any active promotions

If free shipping is available, qualifying details will be displayed on our website.

Order Tracking
When tracking is available, you will receive tracking details once your order is dispatched.
This allows you to follow your parcel and stay updated on delivery progress.

Some lower-value items may be sent using delivery services that do not include full tracking.

Missed Deliveries & Redelivery
If a courier attempts delivery and you are unavailable, they may:

  • Leave the parcel in a safe place (where applicable), or
  • Leave a delivery card with instructions for redelivery or collection

If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, redelivery fees may apply.

Address Accuracy
Please ensure that all delivery information is correct at checkout.
We cannot amend a delivery address once the order has been dispatched.

Orders returned due to incorrect address details may incur additional charges for redelivery or refund processing.

Damaged or Missing Items
If your order arrives damaged or items are missing, please contact our customer support team as soon as possible.
Include:

  • Your order number
  • Photos (for damaged parcels)
  • A brief description of the issue

Claims must be submitted within a reasonable timeframe after delivery.

Returns Related to Delivery
For details about returning delivered items, please see our Return and Refund Policy.

Contact Us
If you have any questions about your order, tracking, or delivery, please reach out using the contact details on our Contact Us page.
Our customer service team aims to respond within 1–2 business days.