WHITE CARDIGAN

At Lola Looks, we want you to feel confident when shopping with us. If an item is not suitable or does not meet your expectations, you may be eligible for a return or refund under the terms outlined in this policy. Please read the details below before requesting a return.

Return Eligibility
You may request a return within 14 days of receiving your order. To qualify, items must be:

• In new, unworn condition
• Free from marks, odours, or visible wear
• Unwashed and undamaged
• Complete with original tags attached
• Returned in original packaging where possible

Items that do not meet these requirements may not be eligible for a refund.

For hygiene reasons, certain items such as intimate apparel may be non-returnable unless faulty.

Non-Returnable Items
Some products cannot be returned, including:

• Items marked as final sale
• Gift cards or promotional vouchers
• Items returned outside the 14-day return window

How to Request a Return
To begin a return, please contact our customer support team using the details provided on our Contact Us page. Include the following:

• Your full name
• Order number
• Item name
• Reason for return

Our team will provide further instructions, including the return address and any required documentation.

Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please notify us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos of the fault or incorrect item

Once reviewed, we will arrange a replacement or issue a refund where appropriate.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We recommend using a tracked return service to ensure your parcel reaches us safely. Lola Looks is not responsible for lost return parcels.

Inspection and Processing
Once your return is received, it will be inspected to ensure it meets the conditions listed in this policy.
If approved, the refund process will begin. If the item does not meet return standards, it may be sent back to you.

Refund Timeframes
Refunds are issued to the original payment method.
Please allow up to 14 working days from the date we receive your returned item for the refund to be processed. Processing times may vary depending on your payment provider.

Exchanges
Exchanges may be possible depending on stock availability. If an exchange cannot be completed, a refund will be issued instead.
Customers requesting an exchange must follow the same return request process.

Items Lost or Delayed in Transit
If a returned parcel becomes lost in transit, we may require proof of postage or tracking details. Refunds cannot be issued for items not received unless valid proof of return is provided.

Return Address
You will be given the appropriate return address once your return request is approved.
Please do not send items back without contacting us first, as this may delay your refund.

Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out to our customer support team using the details on our Contact Us page. We aim to respond to all enquiries within 1–2 business days.